Shipping and Returns
How quickly will my KAISO order be dispatched?
Orders are usually prepared and shipped within 3-4 days .
The estimated processing and delivery time shown at checkout should be treated as a guide rather than a guaranteed delivery date. Delivery times may be affected by destination, courier delays, public holidays and peak periods.
How long does delivery take ?
Delivery times will depend on your specific country but here are general delivery timeframes.
UK 5-7 Business Days
Mainland Europe 7-10 Business Days
USA-10-14 Business Days
Canada 10 Business Days
Australia - 7-10 days
Rest of the world - 10- 14 days
Once your order has been dispatched you will be emailed a tracking code please allow up to 5 days for the carrier to update their systems
How can I track my order?
Once tracking becomes available, it will be sent to the email address used when placing the order.
Tracking may take a short period to update after the shipping label has been created.
Can I change my delivery address after ordering?
Contact us immediately at inquiries@kaisobrand.com.
We will try to update the address before dispatch, but changes cannot be guaranteed once processing or shipping has begun. Customers are responsible for checking that their delivery information is complete and accurate when ordering.
Can I return KAISO shoes if they do not fit?
Eligible change-of-mind returns may be requested within 14 calendar days of confirmed delivery.
The shoes must be completely unworn, tried on indoors only and returned with all original packaging. Approved change-of-mind returns are subject to customer-paid return postage and a 10% restocking and inspection fee.
Please read the full Returns Policy before sending an item back.
Can I wear the shoes outside before deciding whether to return them?
No. Shoes returned under our change-of-mind policy must be completely unworn and resalable as new.
Please try them on indoors on a clean, soft surface. Footwear showing outsole wear, creasing, dirt, marks, odour or other evidence of use may be refused.
Do you offer size exchanges?
Size exchanges may be available subject to stock.
The original pair must satisfy all change-of-mind return conditions. The customer is responsible for returning the shoes and for any applicable cost of sending the replacement pair.
What happens if KAISO sends the wrong product or size?
Contact inquiries@kaisobrand.com with your order number and clear photographs of the item and shipping label.
Once the error has been confirmed, KAISO will arrange or reimburse reasonable return costs and provide the appropriate replacement or remedy.
What happens if my shoes are faulty?
Contact us with your order details and clear photographs showing the issue.
We will assess the product and provide a remedy where required under Australian Consumer Law. A valid faulty-product claim is not subject to the change-of-mind restocking fee.